ITIL® 4 Foundation English

ITIL® 4 Foundation will give you the basic prerequisites to work with IT service management. During the course you will get an understanding of  ITIL® 4’s service management framework and concepts, and you will learn how ITIL® supports modern technologies and ways of working.

The course can be finished with the international ITIL® 4 Foundation certification.

Purpose

The purpose of the course is to introduce the participants to running a modern service supported by IT, to give a basic understanding of ITIL® 4’s notions and concepts, and to illustrate how ITIL® 4 can improve your work as well as your organisation's work.

Participants

The course is aimed at IT Professional employees and managers.

Outcome

After the course you will understand the key notions of ITIL 4, the service management aspects, ruling principles, value chains and processes.

Prerequisites

The participants must have a general knowledge of IT and an understanding of their own company.

The book "ITIL® Foundation, ITIL 4 edition" is not required, but it is recommended to read it. If you haven't got the book, it can be ordered here.

Form

The course is built upon interaction between theory, problem solving, and group work. The course is conducted in English. Course material and examination are in English as well.

The course is very intensive, and we recommend that you spend a few hours each day after class for repetition and preparation.

Examination

The examination is on the last day between 4 and 5 pm. It is a multiple choice exam with 40 questions in English. The duration of the exam is one hour. The participants will need to answer 26 of the questions correctly in order to pass the exam. It is a closed book examination.

When the exam is passed, you will achieve an ITIL® 4 Foundation Certificate.

Please note: The exam is electronic. Please do remember to bring a laptop. Tablet/iPad does not work.

The exam price is NOT included in the course price. The price is 1.950,- ex. vat. Please inform us if you DONT want the exam, otherwise you will be signed up automatically.

Re-examination

If you do not successfully pass the exam you can sign up for a re-exmination.

Please note

All ITIL courses follow the latest cyllabus and is held in co-operations with Westergaard.

All materiale used at the course is made by Westergaard.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.