macOS Support Essentials: Supporting and Troubleshooting macOS

Formål

At give deltagere viden, færdigheder og træning i at troubleshoote og supportere macOS

Beskrivelse

Kurset giver et godt overblik over macOS, og man lærer troubleshooting samt metoder til effektiv support af macOS.

Kurset er en kombination af teori og øvelser.

Forudsætninger

  • AP-099 - macOS Introduktion 

Videre forløb

  • AP-201 - OS X Server 5.0 Essentials 

Materialer

  • Apple Authorized Training Center (AATC) kursusmate

Tilhørende certificering

  • ACSP: Apple Certified Support Professional (ACSP) 10.9 

Tilhørende test

  • •9L0-422 - macOS Support Essentials

Indhold

Part 1: Installation and Configuration

  • Install macOS Sierra
  • Set Up and Configure macOS
  • Use macOS Recovery
  • Update macOS Software

Part 2: User Accounts

  • Manage User Accounts
  • Manage User Home Folders
  • Manage System Security
  • Manage Keychain Access

Part 3: File Systems and Storage

  • Manage File Systems and Storage
  • Manage FileVault
  • Manage Permissions and Sharing

Part 4: Data Management

  • Use Hidden Items, Shortcuts, and File Archives
  • Manage System Resources
  • Use Metadata and Spotlight
  • Manage Time Machine

Part 5: Applications and Processes

  • Install Applications
  • Manage Documents
  • Manage and Troubleshoot Applications

Part 6: Network Configuration

  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues

Part 7: Network Services

  • Manage Network Services
  • Manage Host Sharing and the Personal Firewall

Part 8: System Management

  • Troubleshoot Peripherals
  • Manage Printing and Scanning
  • Troubleshoot Startup and System Issues